dPi Teleconnect Customer Survey
Account Number:  

  1. Sex:

    Male
    Female

  2. Age:

    Under 18
    18 to 25
    26 to 34
    35 to 49
    50 +

  3. Ethnic Category:

    Caucasian/White
    African-American/Black
    Hispanic/Latino
    Native American
    Asian
    Multi-ethnic
    Other

  4. Were the personnel at the
    Payment Location helpful and
    well informed when you made
    your initial payment?

    Yes
    No

  5. Other than making your dPi
    payments, do you currently
    conduct business at the pay-
    ment location f/anything else?

    Yes
    No



 
  1. Have you ever been a customer of dPi
    in the past?

    No
    Yes

      A. If yes, was it within:
      The last month
      1 to 2 months
      3 to 6 months
      6 months or longer

      B. What was the main reason for disconnecting
           your service last time?

      Short on money
      Poor customer service
      Switched to another phone company
      Wanted more products/features
      Moved
      Missed a payment

  1. Why did you choose dPi as your local
    phone service provider?

    Price
    Products/Services that we offer
    Convenient/safe payment locations
    You were a previous customer
    Advertising
    Referral by Family/Friend
    Other

  2. How long do you intend to have dPi
    as your phone service provider?

    1 month
    2 months
    3 months
    4 months or longer